DELTA

Delta loyalty system is a customer-centric tool designed to cultivate and maintain strong customer relationships. This software tracks and acknowledges loyal customers based on their ongoing support and engagement with Delta Group. It does this by assigning points, offering discounts, or providing exclusive perks to those who consistently choose Delta Group's products or services. By recognizing and incentivizing loyalty, this software helps Delta Group increase customer retention, boost sales, and ultimately build a loyal customer base. It fosters a sense of appreciation and reciprocity between the Delta Group and its customers, creating a win-win scenario that drives growth and customer satisfaction.
Delta loyalty management system is used by Delta Group operators and involves a series of essential steps and processes aimed at effectively implementing and maintaining a program that rewards loyal customers.

After logging in, the main processes are under the clients tab, where we see a list of all clients that currently are active and use the reward system. From creating, editing, and removing users in the client's list, the primary operations for clients are under details, where operators can perform different processes.
Client details tab shows detailed info about the client, separated into different tabs grouped by similar sections.
Under the "History" tab, information regarding points and points' history is shown. Operators can transfer this client points to another phone number in case the client decides to change the phone number, as it is a client-unique identifier. Also, in case clients illegally obtain points, the operator has the option to remove points for a specific code.
The operator can see a complete history of all of the client's SMS points history. 
Moving to the "Gifts" tab, the primary process of the management system, the operator can propose a gift to the client, confirm or decline an existing one and manage all the processes of delivering a gift to the client.
When the client confirms the gift, there is a deduction of points for that specific client before moving with the confirmation.

Different reports can be generated from the system. The activity reports give a glimpse of all the activity of the system at a specific time grouped by company, type, and date.
Another report is for points, which gives the option to get a list of all client's points, which can be grouped by company, type, and date.
Operators use the gifts report to analyze the most wanted gifts and bestsellers by company, type, and date.

Delta loyalty system is a customer-centric tool designed to cultivate and maintain strong customer relationships. This software tracks and acknowledges loyal customers based on their ongoing support and engagement with Delta Group. It does this by assigning points, offering discounts, or providing exclusive perks to those who consistently choose Delta Group's products or services. By recognizing and incentivizing loyalty, this software helps Delta Group increase customer retention, boost sales, and ultimately build a loyal customer base. It fosters a sense of appreciation and reciprocity between the Delta Group and its customers, creating a win-win scenario that drives growth and customer satisfaction.
Delta loyalty management system is used by Delta Group operators and involves a series of essential steps and processes aimed at effectively implementing and maintaining a program that rewards loyal customers.

After logging in, the main processes are under the clients tab, where we see a list of all clients that currently are active and use the reward system. From creating, editing, and removing users in the client's list, the primary operations for clients are under details, where operators can perform different processes.
Client details tab shows detailed info about the client, separated into different tabs grouped by similar sections.
Under the "History" tab, information regarding points and points' history is shown. Operators can transfer this client points to another phone number in case the client decides to change the phone number, as it is a client-unique identifier. Also, in case clients illegally obtain points, the operator has the option to remove points for a specific code.
The operator can see a complete history of all of the client's SMS points history. 
Moving to the "Gifts" tab, the primary process of the management system, the operator can propose a gift to the client, confirm or decline an existing one and manage all the processes of delivering a gift to the client.
When the client confirms the gift, there is a deduction of points for that specific client before moving with the confirmation.

Different reports can be generated from the system. The activity reports give a glimpse of all the activity of the system at a specific time grouped by company, type, and date.
Another report is for points, which gives the option to get a list of all client's points, which can be grouped by company, type, and date.
Operators use the gifts report to analyze the most wanted gifts and bestsellers by company, type, and date.

Technical Description

Developed as a web application using React.js with Ant Design for the front-end and .NET 5 Web API for the back-end, along with a mobile app built using React Native. Data is stored in SQL Server, with the web app deployed on Microsoft Azure and the mobile app available on Google Play Store and Apple App Store. The web app is accessible from all modern browsers, including Chrome, Firefox, Microsoft Edge, and Safari.